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TOUAREG NIGHTMARE

User: drl
Date: 12/20/2005 7:38 pm
Views: 2591
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This is a nightmare:
I had to have this towed to storage until VWOA reaches a decision with my attorney. I drove this for less than a month. it was in the shop from 12/17/03 until I had it towed on 1/15/04.

My TOUAREG NIGHTMARE



>

I woke up to a dead battery on 12/17/03. Towed Treg to nearest
> dealer-100miles. Dealer said they could not find anything except a
> discharged battery and charged battery . Told me it was fixed. To make
> a long story shorter, I picked up Treg and Nav unit had me on I55
> which was at least ten miles away. Took it right back.
> On 1/09/04 I was called by the dealer and they said they had
> experienced another problem. After driving the car into the service
> area the starter would not disengage, so they cut the wires to the
> starter.
> Now they say that this is the real problem . It seems they are just
> applying tape to whatever is next to fall apart with this particular
> built Treg.
> They said they Called the VW Treg tech hotline and told me the problem
> NOW is a wiring harness that came from the factory mounted and clamped
> to tight and routed too close to the manifold and had been heated and
> chaffed into bare wire.
> Whether this has anything to do with the original dead battery problem
> is still a mystery to me and from talking with the service manager, to
> him as well.
> All I know is the dead battery issue has been addressed at least two
> times, to my knowledge, and maybe more in the service area , where I
> do not get to see everything that goes on, so I really do not know
> what all they have tried.
> The service manager, assistant service manager and service advisor
> agreed that , in they're opinion, after the attempts to fix and the
> complex nature of the problem, VW should replace this one. This is my
> assertion as well.
>  UPDATE: After meeting with regional VWOA rep. , service manager,
> assistant service manager, and service advisor have changed their
> opinion and now want to try and fix the car. I have declined the offer
> and insist on replacement . Preferably buy back unless things change
> with my relationship with VWOA and its regional rep!
> This is how it started: Dead Battery was problem.
> 1. First they replaced a generator,
> 2. simply charged the battery,
> After each fix, VW service says it is fixed and bills VWOA for parts &
> labor & loaner car.
> Now after the service tech cut wires to the starter, I get yet ANOTHER
> STORY . I do not trust the diagnosis and repair technique used so far
> and am distrustful after having speaker blown, battery cover trashed
> and motor panel surrounds broken while in getting the battery charged.
> I think anyone can see that the track record of this problem speaks
> for itself and is not in favor of VWOA or its representatives, in this
> I have no confidence in what I am being told anymore. I don't know who
> told the service tech to cut the wires to the starter but I certainly
> did not and did not know it till they called me and told me. All I
> know now is that THE FIX NOW for the cut wiring harness that the
> service tech cut is to drop the frontend, take motor out, take wiring
> out, rewire, and then re-install motor.
>  I will not accept this after spending so much on a luxury SUV.
> IMNO, it came from the factory UNMERCHANTABLE. PERIOD!
> This vehicle has 7k miles on it and the severity of the problems it
> has , I consider it a lemon and will be forced to address in such
> manner.
> If it were a minor problem, it would be different, but with all the
> disassembling and re assembling of critical electrical interface
> issues , which control everything on the vehicle, I would never feel
> safe or have any confidence in this vehicle again.
> ;I have a chronic illness and have to have reliable transportation and
> I do not have any confidence in this particular Treg .
> I love Touaregs and I really am upset about this and have tried to and
> get VWOA to replace it as I found another Treg owner with the same
> identical problem and VWOA replaced the Treg in that case. I wish VWOA
> would replace and make it right.
>   This is MAJOR , Big time trouble and I have sold cars, have friends
> who have sold cars and own dealerships and none can say that any real
> MAJOR electrical problem is ever really fixed and haunts the owner for
> the life of the vehicle.
>
>
>  I hope Touareg OWNERS will share their experiences on this board.
> Good and bad. I wish this was not happening but things like this DO
> happen and that is why I am so glad to see a board with this topic.
>
>
> I WISH EACH TREG OWNER A PROBLEM FREE EXPERIENCE BUT THIS IS, MORE
> THAN LIKELY, NOT REALISTIC WITH VW , SO I HEAR FORM LONG A TIME VW
> OWNERS! AT LEAST, I HOPE YOUR PROBLEMS ARE MINOR AND YOU CAN ENJOY
> YOUR NEW VEHICLE AS IT WAS INTENDED.
> IF you do have a MAJOR PROBLEM, please post it so I can see if there
> are others with similar issues.
> I will gather all relative data and see that it gets to VWOA and
> hopefully get this issue resolved for all . l appreciate your posts.
> Regards,
> DL

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